My wife and I love the apartment we live in. Itâs up to date, relatively quiet and has the necessities we want. If this was the only experience weâve had here I would happily give 5 stars. However, the negative experiences we have almost seem unresolvable.
I travel for work a lot. This means late nights, early mornings and days gone, sometimes many times per month. With that said, we pay for covered parking so that we can always have a place to park our second vehicle, especially during odd hours and weekends.
The last two months we seem to have a reoccurring issue. Our spot has been parked in multiple times by people who do not live here. The cars donât have the parking tag, as we have checked each time. The frustrating thing about this is each time this happens, I return home late from a flight or on the weekend when the office is either closed or management decides to not answer the phone (which happens 95% of the time).
In past apartments I have luckily never had to deal with this, however, I donât mind calling a towing company to work this out myself. The funny thing is, is that not one towing company has a contract with this complex. This means that they will not come tow. Even if they did have a contract, I also discovered that the laws in this city state that the towing company must receive written authorization from management with a picture of the car in order to tow. So now my single issue which should be easy to resolve has multiple steps:
1. We live in a complex with management who does not answer the phones and a few times has closed down early when Iâve tried to speak personally (sometimes 2 hours before closing time). They also donât respond to emails until days later, or in my wifeâs case, hasnât responded to the previous incident for a few weeks.
2. There is no towing company contracted
3. Even if there was, who would I reach out to after hours to get management to send confirmation that said car should be towed? The only after hours contact is maintenance who of course canât do anything and wonât give any numbers for higher ups to fix this.
The sad thing is I wouldnât even be leaving a review if they wouldâve fixed this issue the first time this happened. I canât believe the only way to get attention is through negative feedback on Google, hoping the âownerâ will see this and correct this ASAP as Iâm positive Iâm not the only one dealing with this.
